We are happy to offer assistance and support for all customers we’ve sold tickets/products to directly.
All transfers must be conducted via the ‘Sell Ticket’ function on the Restless Nites website. It is not permitted to transfer the use or ownership of a Restless Nites ticket on or via a third-party resale platform, social media network, private transaction or any other method or protocol. Restless Nites tickets can only be transferred via the official Resale System (via the ‘Sell Ticket’ function).
Unfortunately, if you have already purchased a ticket privately outside of our resale system, we will not be able to offer you support for this and you will need to contact the seller directly. We cannot take responsibility for any private/third party sales made outside of our resale system and it’s exclusively the seller’s duty to make good on whatever agreement you came to between yourselves.
As a buyer that has bought a resale ticket, you will receive an email invitation (system-generated, from a Restless Nites email address) to purchase a ticket. This email will have a brief overview of exactly what's on offer, the price, and a link to click to buy. Payment details are taken there and then via our secure website, and upon completion you are emailed an Order Confirmation email with a ticket that is functionally identical to all others we've sold for that event, along with a Restless Nites account being created for you under the specified email address. This ticket will now be in your Ticket Fairy account to make amendments, purchase add-ons, or even resell once again. If this didn't happen for you, your purchase was not official.